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Return & Exchange Policy

Jackie's Uniforms will accept all apparel/clothing items for return with the exception of clearance items and embroidered orders. We are happy to accept your items for return or exchange within 20 days of receipt of your order. We can only accept items for return that have NOT been worn, laundered, soiled, altered, damaged, labeled, or customized. Items must be in original packaging with any/all tags intact. We will accept returns/exchanges on all footwear/shoes within 10 DAYS OF RECEIPT, PROVIDED THE SHOES HAVE NOT BEEN VISIBLY WORN, SOILED OR DAMAGED. Any returns that do not follow the above specifications will be sent back, without a refund. Shipping charges are not refundable.

Additional Information

* All orders place after 8AM EST are processed on the NEXT BUSINESS DAY. This means that if you place an overnight shipping order at 8:30AM on Monday, it will be processed Tuesday morning. If you need your order processed same day, please call us at 803-787-8777 after placing your order and we will see if we can do it for you. Please allow up to a week and a half to receive your order from the day you placed it. Occasionally items will have back-order dates so calling to check availability is wise as well.

* In-Store Pick-Up ( Columbia, South Carolina): This option is for local customers in the Columbia, SC area. Please note that not all items are available for pick up immediately, you will be called when your item(s) are ready for you. Please allow up to one week. Thank you.